I filed a claim on my insurance policy, but I have not heard from my insurance company. Do I have any rights?
Yes. The Prompt Payment of Claims Act requires insurance companies in Texas to quickly investigate and, if owed, pay the claims of their policyholders.
Once the insurance company receives proof of a loss, it must either accept or reject the claim in writing within 15 business days and pay the claim, if owed, within 5 more business days. In addition, the insurance company must state its reasons in writing if it rejects your claim.
If the insurance company violates this law, it is liable for your attorney's fee and an 18% interest penalty along with the amount of your claim.