Call Now • Open 24/7 903-597-6000

Client Reviews

See What Former Clients Say About Roberts & Roberts

Check out more reviews from our former clients posted on Facebook and Google.

Mason M. said, “Aside from the efficiency and excellence in the Roberts & Roberts law offices, they pride themselves on being involved in the community as well. Seeing the staff members making an impact in our community speaks volumes of the character of people they strive to be. I encourage anyone who needs assistance in their field of work to go to R&R. Not only because of the professionalism in their work, but the unselfishness of their law firm, collectively.”

Lauren S. said, “Roberts and Roberts lives up to its reputation of being professional and respectable. The staff is helpful and knowledgeable. I recommend this firm to anyone in need of a good personally injury attorney!”

Lisa S. said, “Amazing attorney & man. We had been turned away from several local attorneys. Randy Roberts heard about us & upon referral, came to our home and met with us. He went way above and beyond to make sure that our needs were met. We didn’t pay a dime until we got our settlement. He truly cares about his clients & I’m proud to call him our attorney and friend. He made sure we were taken care of. Don’t hesitate…call Roberts & Roberts.”

Patty R. says that “My experience with Roberts & Roberts Law Firm was my first with any type of legal experience. Going in I didn’t know what to expect. I was pleasantly surprised at the down to earth and comfortable atmosphere. I dealt primarily with Bruce in the beginning and the halfway through I was introduced to Karen and worked with her till the end. She was very knowledgeable and attentive and answered every question I had regarding my case. I felt like I was in good hands and that I had confidence that each decision made was what was best for me. I wouldn’t hesitate to use them again in the future if the need arises.”

Barbara L. says that “Jennifer and Bruce were always very informative and very personable.”  She states that she “felt very secure in their hands.”  She goes on to say that they “were very knowledgeable about what they were doing as well as courteous and easy to be in company of.”

Ramona D. said she would recommend Roberts & Roberts to others.  “The firm is very professional, and my case was handled quickly.  The overall outcome was good.”

Brian D. described his experience with us as “great people taking care of you the way you would take care of family or friends.”

Brianne M. was happy with her case being handled by Bruce and Natashea.  She said “They were always available to help when we called and kept us informed on our case progress.  They made us feel at ease and comfortable at all times.”

Rebecca L. worked with Lorrie and Mike Ace.  She said that Lorrie “showed compassion and concern for me as an individual person or friend, not just another client.”  She said she “respected Mr. Ace and Lorrie from the beginning.”

Kimberly would recommend Roberts & Roberts to others.  This is what she wrote about her experience: “They were extremely professional and took time to explain and answer our questions.  We were left not having to worry about any issues as the law firm took care of everything.  Thank you so much for taking care of everything.  We definitely could not have managed with so much medical.”

Joyce A. worked with Ann and Karen.  She describes our law firm as having “very efficient, friendly, caring attitudes.”  “You feel as if they care about you as a person with feelings, not just another client.”

Sarah H. would recommend our services to others, because she said “I believe they truly love helping others, and they get the job done.”

Betty was Randy’s second client in Tyler, and she has shared her testimonial about her experience with Randy Roberts countless times. She said she has recommended Roberts & Roberts to others several times and would continue to do so. Betty was a single mother with two daughters when she got injured on the job. She had been living paycheck to paycheck before her injury and could not work because of the injury. Obviously, this created a financial hardship on her ability to support her daughters. With Randy’s help, she paid off her debts and sent her two girls to college. Both daughters have done very well and have careers of their own. Betty has pointed out numerous times that she was treated like a person and not just a number or case.

Holli K. said “Mike was always easy to talk to. If he was unavailable, he would very promptly send a message saying when we could talk or meet. He was very friendly and approachable, and I feel very comfortable with his representation.”

Kristy A. said “Keep doing exactly what you’re doing, because my personal experience was great. Thanks a million for what you did.”

Elizabeth A. said “Ann was a very helpful legal assistant.” She said our staff was nice and helpful and that she would recommend us to others.

Willia L. said she would recommend Roberts & Roberts to others, because “They kept me informed on how my case was doing and answered any and all questions I had.”

William R. said “Randy treated us like we were important.”

Cody B. said he “always spoke to Jennifer or Bruce and both were very helpful, informative, and extremely respectful.” He said he was always informed about progress in his case and that any questions he had were answered in a timely manner. He said “I would recommend this firm to anyone, no questions asked. Everything I have experienced with this firm has been professional, handled in a timely manner, and respectful.”

Chris said he was very pleased with legal assistants: Ann and Jennifer. When asked if he would recommend us to others, he said “Already have.”

Darren L. said that Roberts & Roberts did a “Great Job” and he would recommend this firm to others.

Linda F. said “Randy, Molly, and Rhonda were friendly and efficient. They always kept me informed on the progress in my case.”

Marjorie said “Mike and Lanell were great and always kept me informed. I would highly recommend their service to others.”

William J. said that he would recommend Roberts & Roberts to others, because we were “professional, courteous, and concerned” with his well-being.

Lynda K. said “Molly was so sweet. She was a good listener, and I cried on her shoulder many days. She was very patient and comforting.” She said she was always updated on the progress in her case and would definitely recommend us to others.

Harold D. said he would recommend our services to others. “We always felt like we were in very capable hands with Mr. Ace. His professionalism and personable nature made a stressful situation much easier.”

Norma said “Mrs. Cash was always very gracious to me and assisted me in a timely manner when I came to the office.”


At Roberts & Roberts Law Firm, we understand that hiring an attorney can be a difficult process. It is natural to have many questions about what a Texas personal injury attorney can do for you, especially since many people have never consulted with a lawyer before. It is also normal to wonder if your attorney is someone you can really trust to advocate for you and someone who can get real results.

We understand the challenge in choosing a lawyer, and we want to help you to feel more comfortable by giving you some background on how our attorneys have helped previous clients.

There is nothing more rewarding to us than making a difference in our clients’ lives and satisfying or exceeding our clients’ expectations. We are pleased that many of our former clients report that we have done just that, and we want to share some of their feedback with you so you can better understand what our firm has to offer.

To help you during your search for a Texas personal injury lawyer, please review our client testimonials below. We are proud of the high percentage of our current clients who were recommended to us by our former clients.

Give us a call at any time to schedule a free consultation and learn how we can help you. Contact us at 903-597-6000  or contact us online for help with your personal injury claim in Tyler, Longview or anywhere in East Texas or across the United States. The call costs you nothing … it could mean everything.

Free Case Review

You have nothing to lose by letting our attorneys advise you of your options. For a no-cost, confidential attorney review of your case, contact us using the form below or by calling us at (903) 597-6000.

Contact Us

Our Personal Injury Lawyers Are Featured in the Top 100 Personal Injury Trial Lawyers Our Personal Injury Attorneys Have Been Texas Super Lawyers for Decades Our Lawyers Have Been Recipients of the Mult-Million Dollar Advocates Award for Personal Injury Lawyers

From one former client:
"I am so happy to have chosen the best law firm around. The staff is amazing in handling your questions promptly. I hope I don't ever need them again, but if I do, there is no question I will be back. Thank y'all so much for helping me." - Heather N.